When placing an order with Phenomenal Gym Wear you agree to the following.

To ensure we can offer an exchange or refund on any goods purchased from Phenomenal Gym Wear please follow the steps below:

RETURNS/ POLICY:

Australia & New Zealand
All goods must be returned for a full refund within 14 days of purchase. All items must be in original condition and contain all tags (attached), packaging and the original receipt enclosed.

  • Please Note: We will not offer a refund/exchange on the following; soiled, worn, washed or damaged garments by customer this included tan and make up stains.
  • We cannot offer a refund on any undergarments.
  • We do not offer refunds or exchanges on sale items or time specific special offers.
  • We do not offer refunds or exchanges on gift cards.
  • Please note: No refund/credit is given to Shipping and handling costs, these are non refundable.
  • All Refund payments are returned via the original payment method.

Rest of the World

All goods must be returned within 30 days of purchase. All items must be in original condition and contain all tags (attached), packaging and the original receipt enclosed.

  • Please Note: We will not offer a refund/exchange on the following; soiled, worn, washed or damaged garments by customer.
  • We cannot offer a refund on any undergarments.
  • We do not offer refunds or exchanges on sale items.
  • We do not offer refunds or exchanges on gift cards.
  • Please note: No refund/credit is given to Shipping and handling costs are not refundable.
  • If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All Refunds are returned via the original payment method.

CLEARANCE/SALE ITEMS/SPECIAL OFFERS:

  • We do not offer refunds or exchanges.

REFUNDS

Please note if all terms and conditions have been followed and you have been approved for a refund the funds may take 5-7 business working days to be appear in your bank.
We will also notify you of the approval or rejection of your refund.

FAULTY ITEMS

In the unlikely event that you receive an item that is faulty or not of satisfactory condition you may be entitled to a refund for your purchase from Phenomenal Gym Wear.

  • Please email sales@phenomenalgymwear.com with your order number, date of purchase, description of fault and a photo showing the fault.
  • If the fault falls under a manufacturer fault we can issue a full refund/exchange with in the 3 month warranty. We do not replace a fault that is caused by accident, improper care, negligence, normal wear & tear, natural breakdown of colours and material through a period of time or extensive use. All our garments/products carry a 3 month warranty from date of purchase. Outside of the 3 months we cannot offer a replacement or refund.

HOW TO RETURN

When returning a garment/garments for exchange or refund please send to:

Phenomenal Gym Wear

PO Box 4313
Mandurah North
WA 6210

Please include your full name, order number, reason for return, original receipt and items in original condition.

Please note the cost of return postage is the consumers responsibility. We highly recommend tracking your return to ensure it is not lost or stolen.

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